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Withdraw from your purchase contract

Where can I find my order number?

  • In your order confirmation email
  • On your invoice
  • Or in your customer account, if available

Example: AU12345678

How does the cancellation work?

  1. Fill out the form
  2. Confirm the cancellation
  3. Receive confirmation by email
  4. Return the goods
  5. Refund no later than within 14 days after receipt of the cancellation (after receiving the goods or proof of shipment)

Cancellation period

Cancellation is possible within the cancellation period.
Further information can be found in our cancellation policy.

Questions about cancellation?

Our customer service will be happy to assist you.

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